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As Brand Specialist you will deliver exceptional service, motivate colleagues, adapt to daily challenges, and build a client base. You are expected to be curious about sales data, a great communicator, informed about competitors, a sales expert, collaborative, approachable, a proud shopkeeper, and an example of company values.
Job Responsibility:
Share product knowledge and create memorable customer experiences
Manage customer complaints
Share brand knowledge and stories of newness to drive sales
Take responsibility for tasks beyond role expectation
Spot opportunities to improve business, customer service and retail standards
Prevent stock loss
Maintain customer relationships through personal service
Replenish stock and maintain Selfridges standards
Requirements:
Deliver exceptional service to customers
Excite and motivate other colleagues
Understand and follow health and safety and security procedures
Adapt to challenges and be flexible to work in different departments
Build and develop your own client base
Have curiosity and appetite to learn about sales, CRM, and NPS targets
Be a great communicator and deliver inspiring brand training
Be well informed about competitors
Be a sales and service expert
Be collaborative with brand partners
Be approachable and a leader in your department
Be a proud shopkeeper, replenish stock and maintain standards