Brand Specialist

• Deliver exceptional service to customers
• Excite and motivate colleagues
• Share product and brand knowledge
• Follow health and safety and security procedures
• Prevent stock loss
• Work flexibly across different departments
• Build and develop a personal client base
• Replenish stock and maintain Selfridges standards

• Deliver exceptional service to customers by sharing product knowledge, creating memorable experiences, and effectively managing complaints
• Excite and motivate other colleagues by sharing brand knowledge, communicating stories of newness and product exclusives
• Understand and follow health and safety and security procedures
• Adapt to challenges and work flexibly across different departments
• Build and develop a personal client base
• Have curiosity and appetite to learn about sales, CRM, and NPS targets
• Be a great communicator passionate about products to deliver inspiring brand training
• Be well-informed about competitors
• Be a known sales and service expert
• Be collaborative with brand partners and team
• Be approachable and act as a leader in the department
• Be a proud shopkeeper who replenishes stock and maintains standards
• Be an example of company values, a trusted and respected colleague

plus benefits