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Brand Specialist

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Selfridges

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Location:
United Kingdom , London

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As Brand Specialist you will deliver exceptional service, share product knowledge, motivate colleagues, manage complaints, follow safety procedures, prevent stock loss, adapt to daily challenges, work across departments, build client base, and maintain standards.

Job Responsibility:

  • Deliver exceptional service to customers
  • Excite and motivate colleagues
  • Share product knowledge and brand training
  • Manage complaints
  • Follow health and safety and security procedures
  • Prevent stock loss
  • Work on different departments as required
  • Build and develop client base
  • Replenish stock
  • Maintain Selfridges standards

Requirements:

  • Deliver exceptional service to customers by sharing product knowledge, creating a memorable experience and effectively managing complaints
  • Excite and motivate other colleagues by sharing brand knowledge, communicating stories of newness, product exclusives and other info to help drive sales
  • Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards
  • Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss
  • Adapt to the challenges that vary from day to day
  • Build and develop your own client base
  • Have curiosity and appetite to learn about sales, CRM, and NPS targets
  • Be a great communicator and deliver inspiring brand training to your team
  • Be well informed about competitors
  • Be known as a sales and service expert
  • Be collaborative with brand partners or contacts
  • Be approachable and a leader in your department
  • Be a proud shopkeeper who replenishes stock and maintains standards
  • Be an example of our values, a trusted and respected colleague

Additional Information:

Job Posted:
February 01, 2026

Expiration:
March 01, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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