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Brand Specialist (Supervisor) - Self-Portrait

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Selfridges

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Location:
United Kingdom , London

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

As Brand Specialist you will deliver exceptional service, motivate colleagues, manage complaints, follow safety procedures, adapt to daily challenges, build client relationships, and maintain retail standards. The role requires curiosity about sales targets, communication skills, competitor awareness, collaborative spirit, leadership, and shopkeeping excellence.

Job Responsibility:

  • Share product knowledge and create memorable customer experiences
  • Effectively manage customer complaints
  • Share brand knowledge and communicate stories of newness and product exclusives
  • Drive sales and deliver product knowledge via training
  • Take responsibility for tasks beyond role expectations
  • Spot opportunities to improve business, customer service, and retail standards
  • Prevent stock loss
  • Replenish stock and maintain Selfridges standards
  • Nurture customer relationships through personal service

Requirements:

  • Deliver exceptional service to customers
  • Excite and motivate other colleagues
  • Understand and follow health and safety and security procedures
  • Adapt to challenges and work on different departments
  • Build and develop a client base
  • Have curiosity and appetite to learn about sales, CRM, and NPS targets
  • Be a great communicator and deliver inspiring brand training
  • Be well informed about competitors
  • Be a sales and service expert
  • Be collaborative with brand partners
  • Be approachable and a leader in the department
  • Be a proud shopkeeper maintaining Selfridges standards
  • Be an example of company values

Additional Information:

Job Posted:
March 19, 2026

Expiration:
April 10, 2026

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