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As Brand Specialist you will deliver exceptional service, motivate colleagues, manage complaints, follow safety procedures, adapt to daily challenges, build client relationships, and maintain retail standards. The role requires curiosity about sales targets, communication skills, competitor awareness, collaborative spirit, leadership, and shopkeeping excellence.
Job Responsibility:
Share product knowledge and create memorable customer experiences
Effectively manage customer complaints
Share brand knowledge and communicate stories of newness and product exclusives
Drive sales and deliver product knowledge via training
Take responsibility for tasks beyond role expectations
Spot opportunities to improve business, customer service, and retail standards
Prevent stock loss
Replenish stock and maintain Selfridges standards
Nurture customer relationships through personal service
Requirements:
Deliver exceptional service to customers
Excite and motivate other colleagues
Understand and follow health and safety and security procedures
Adapt to challenges and work on different departments
Build and develop a client base
Have curiosity and appetite to learn about sales, CRM, and NPS targets
Be a great communicator and deliver inspiring brand training
Be well informed about competitors
Be a sales and service expert
Be collaborative with brand partners
Be approachable and a leader in the department
Be a proud shopkeeper maintaining Selfridges standards