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As Brand Specialist you will deliver exceptional service, motivate colleagues, take responsibility for tasks, follow procedures, adapt to challenges, and build client relationships.
Job Responsibility:
Deliver exceptional service to customers by sharing product knowledge and managing complaints
Excite and motivate colleagues by sharing brand knowledge and driving sales
Take responsibility for tasks beyond role expectations
Follow health, safety, and security procedures
Work flexibly across different departments
Build and develop client base through exceptional service
Requirements:
Curiosity and appetite to learn about sales, CRM, and NPS targets
Passionate about products and able to deliver inspiring brand training
Knowledge of competitors
Sales and service expertise
Collaborative and able to keep brand partners informed
Approachable leadership and coaching support
Proud shopkeeper able to replenish stock and maintain standards