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As Brand Specialist you will deliver exceptional service, motivate colleagues, manage tasks beyond role expectations, follow safety procedures, adapt to daily challenges, and build a client base. The role requires being data-curious, a great communicator, well-informed about competitors, a sales expert, collaborative, approachable, a proud shopkeeper, and an example of company values.
Job Responsibility:
Share product knowledge
Create memorable customer experiences
Manage complaints
Share brand knowledge and stories of newness
Drive sales through training
Take responsibility for tasks beyond role expectation
Improve business, customer service, and retail standards
Prevent stock loss
Work on different departments as required
Nurture customer relationships
Requirements:
Deliver exceptional service to customers
Excite and motivate other colleagues
Understand and follow health and safety and security procedures
Adapt to challenges and be flexible
Build and develop your own client base
Curiosity and appetite to learn about sales, CRM, and NPS targets
Be a great communicator and deliver inspiring brand training
Be well informed about competitors
Be a sales and service expert
Be collaborative with brand partners
Be approachable and a leader in the department
Be a proud shopkeeper maintaining Selfridges standards