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As Brand Specialist you will deliver exceptional service, motivate colleagues, follow procedures, adapt to challenges, and build client relationships. The role requires sales expertise, communication skills, brand knowledge, collaboration, leadership, and shopkeeping standards.
Job Responsibility:
Deliver exceptional service to customers
Share product knowledge and create memorable experiences
Manage customer complaints
Motivate colleagues and drive sales through training
Take responsibility for tasks beyond role expectations
Follow health, safety and security procedures
Prevent stock loss
Work flexibly across different departments
Build and develop client base
Maintain retail standards
Replenish stock
Requirements:
Deliver exceptional service to customers by sharing product knowledge
Excite and motivate other colleagues by sharing brand knowledge
Understand and follow health and safety and security procedures
Adapt to challenges and work on different departments
Build and develop your own client base
Have curiosity and appetite to learn about sales, CRM, and NPS targets
Be a great communicator and deliver inspiring brand training
Be well informed about competitors
Be a sales and service expert
Be collaborative with brand partners
Be approachable and a leader in your department
Be a proud shopkeeper who replenishes stock and maintains standards