Brand Specialist (Supervisor) - Childrenswear

• Deliver exceptional service to customers
• Excite and motivate colleagues
• Share brand knowledge and product information
• Take responsibility for tasks beyond role expectation
• Follow health and safety and security procedures
• Prevent stock loss
• Work flexibly across different departments
• Build and develop client base
• Nurture customer relationships
• Replenish stock
• Maintain Selfridges standards

• Deliver exceptional service to customers by sharing product knowledge, creating a memorable experience and effectively managing complaints
• Excite and motivate other colleagues by sharing brand knowledge, communicating stories of newness, product exclusives
• Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards
• Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss
• Adapt to the challenges that vary from day to day, be flexible to work on different departments
• Build and develop your own client base, using exceptional service skills to nurture customer relationships
• Have curiosity and appetite to learn about sales, CRM, and NPS targets
• Be a great communicator, passionate about products, able to deliver inspiring brand training
• Be well informed about competitors
• Be known as a sales and service expert
• Be collaborative with brand partner or contact within the team
• Be approachable, a leader in the department, invested in the wider team
• Be a proud shopkeeper, replenish stock, maintain Selfridges standards
• Be an example of our values, a trusted and respected colleague

plus benefits