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As Brand Specialist you will deliver exceptional service, share product knowledge, motivate colleagues, manage complaints, follow safety procedures, work flexibly across departments, and build a client base. The role requires being sales and service focused, collaborative, approachable, and a leader in maintaining retail standards.
Requirements:
Deliver exceptional service to customers by sharing product knowledge
Excite and motivate other colleagues by sharing brand knowledge
Understand and follow health and safety and security procedures
Adapt to challenges and work on different departments
Build and develop own client base
Have curiosity and appetite to learn about sales, CRM, and NPS targets
Be a great communicator and deliver inspiring brand training
Be well informed about competitors
Be a sales and service expert
Be collaborative with brand partners and team
Be approachable and a leader in the department
Be a proud shopkeeper, replenish stock, and maintain standards
Be an example of company values, a trusted and respected colleague