Brand Manager, Plusnet

A brand is built on expectation and experience. In its simplest form, it creates the associations and feeling people have when they see, hear or think of our organization or products. A desirable, relevant and distinctive brand will promote recognition and will help set us apart from our competition. The Brand and Creative team define and drive the creative vision and strategic direction of our key customer facing brands, ensuring consistency, innovation, and integration across all touchpoints. They set the standard for brand identity, digital experiences, and marketing by developing guidelines, assets, and platforms that execution teams follow and use to shape everything they do. The team collaborates with all areas of the business as well as external agencies to deliver best in class brand experiences for our customers and colleagues. In this role, you’ll be the go-to expert for all things Plusnet brand, partnering with teams across the business to ensure our identity shines through every touchpoint. One day you might be collaborating with the advertising team on a standout TV campaign; the next, you could be shaping customer communications to deliver the right message at the right time. You’ll also work closely with internal comms to bring live events to life, guiding colleagues on how best to use our brand assets and solving creative challenges along the way. Beyond day-to-day delivery, you’ll play a key role in evolving the Plusnet brand—keeping it fresh, relevant, and aligned with our products and customers. This is a dynamic, varied role where no two days are the same. You’ll be supported by a passionate, creative team who care deeply about our brands and how they’re perceived—making it a truly collaborative and rewarding environment.