Job Description:
We’re looking for a brand design program manager who thrives in fast-moving, ambiguous environments and knows how to bring clarity, structure, and momentum to creative work. This role partners closely with brand, marketing, and our design team to help campaigns and productions run smoothly end to end, from intake and planning through delivery. You’ll play a key role in shaping how creative work gets done, not just managing tasks, but designing and evolving the systems that support great creative outcomes. You will build and optimize the systems, tools, and processes that enable the Design and Brand teams to operate efficiently and scale effectively, while leading cross-functional planning and execution for integrated creative initiatives to ensure alignment, visibility, and timely delivery. In this role, you will oversee the operations, resourcing, and workflows of Plaid’s in-house video studio to deliver high-quality brand and product storytelling, and foster a connected, thriving Design organization through programs, rituals, and initiatives that strengthen team culture and support long-term growth. The ideal candidate is curious, adaptable, and highly organized, with a strong growth mindset and a collaborative approach. You’re comfortable navigating shifting priorities, asking the right questions when things are unclear, and communicating clearly with a wide range of stakeholders. You don’t need to be a creative, but you understand creative workflows well enough to support teams, remove friction, and help connect work across channels like video, social, and marketing campaigns. This role will report to the Design Operations Manager.
