Branch Workshop Manager

• Responsible for managing a team of highly skilled workshop technicians plus the development of apprentice technicians
• Management and continuous improvement of Workshop Service activities in line with company objectives
• Strive to ensure all activities are accomplished in the safest and most effective manner in order to deliver a high level of customer satisfaction and maximum commercial benefit to Crown and its customers
• Undertake a range of management duties associated with the running of the workshop and production activities
• Working closely with senior management to achieve the highest possible customer satisfaction (both internal and external)
• Focus on customer needs and satisfaction
• set high standards for quality and quantity
• monitors and maintains quality and productivity
• Schedule work to meet customer requirements, considering workshop utilisation, job complexity and parts availability
• Distribute and control work for technicians to maximise quality and overall efficiency
• Ensure a strong relationship is maintained with the Parts department to maximise parts availability
• Dealing with Contractor's and Facility Management in the branch
• Managing our Fleet Vehicles
• Resource Management
• Profit and Loss
• Operational Efficiency
• Customer Relations
• Service Reviews
• Reporting / Administration
• Safety and Risk Management

• Recent and relevant experience (minimum of 5 years) of working in the forklift truck service environment
• Significant previous experience of managing a team
• Flexibility is essential in this key role within the Service Department and critical to achieving both first time fix and high standards of customer satisfaction
• Outstanding individual whose enthusiastic, positive approach will encourage exceptional levels of work and efficiency from the workshop
• Solid mechanical engineering and vehicle maintenance background
• Proven background of working within a time critical environment
• Leadership skills with the ability to work hands on all the time
• Understanding of the need to continually learn about our products
• Positive work ethic and flexible attitude
• Strong training and mentoring skills
• Commercial awareness and understanding of value for money
• Experience of Health & Safety requirements working in a workshop practice
• Commitment to continuing personal and professional development
• Proficient in fault finding and repair
• Excellent organisational skills, resourceful and solution driven
• A high standard of accuracy and attention to detail
• Ability to multi‐task, prioritising workloads to work to tight deadlines
• Clear communication skills – oral and written
• Consultation and negotiation skills
• Flexibility to cope with diverse needs of the post
• Highly motivated and possessing a resilience to work under pressure

Engineering qualification

• Company van plus fuel card – private use of company van (subject to tax regulations)
• Company pension plan
• 25 days annual leave plus bank holidays
• Support with tooling
• Excellent discount scheme with access to the best perks from some of the UK’s biggest brands
• Employee assistance programme