Branch Teller and Services Officer, HSBC

HSBC

Location:
United Arab Emirates, Abu Dhabi

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Branch Teller and Service Officer - UAE NATIONAL. Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC International Wealth and Premier Banking (IWPB) We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world.

Job Responsibility:

To contribute to the Bank’s business operations and goals by providing consistently high quality Branch Operation services to the Bank’s customers
Safeguard the bank’s interest by ensuring prompt process of payments through UAE Central Bank and other payments
Significant volumes of transactions are for large amount and hence their processing with appropriate authorisation and controls is critical
Special Printed cheque book requests are handled as per the procedure
Ensuring all HSBC NET / Collection Cheques are handled as per the procedure
To assist customers by effectively dealing with their enquiries pertaining to delivery items of all types
Contributes to maintain a high level of customer service by providing prompt accurate and efficient response to all snags related to remittance, Central bank payments, all inward and outward special clearing cheques
Scanning the cheque’s deposited over the counter in ICCS system and effectively manage customers bank account tools delivery process
Assist customers by effectively dealing with their enquiries pertaining to delivery items of all types
Accept and handle agreed volume of work thus contributing to the achievements of the department’s performance target
Contribute to the Bank’s business objectives and goals by providing personalized effective service while ensuring full compliance with FIM and other procedure manuals including instructions issued from time to time
Receive cheque returns sent by Clearing and other branches for accounts pertaining to respective Branch
Delivery of Cheque returns (GBM, CMB / WPB) to the customers as per procedure
Notifying WPB customers for returned cheques and updating in SFE
Ensure EOD balance of physical cheques as per ICCS system
Records are being sent for scanning to be filed and indexed under Filing
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets in a manner which is personalized, effective and efficient while ensuring full compliance with FIM and other procedural manuals including, audit and other instructions issued from time to time
The jobholder is required to exercise due diligence and vigilance at all times
Understand and contribute to the objectives of the Bank’s group strategy—Managing for Growth

Requirements:

Graduation degree is a must – to secure a UAE Visa and Work Permit
Proven ability in customer service and building customer relationships
Ability to identify customer needs and influence customers to take appropriate action to meet their needs
A broad knowledge of financial planning and defining customer needs
An understanding of the needs of the mass affluent customer segment in general
A full understanding of referral processes
An understanding of the Premier, Advance and Personal Banking Propositions
Excellent customer service skills
Strong verbal and written communication skills
Customer driven with a strong focus on quality of service
Proven ability in making lending decisions in accordance with bank policy and guidelines
A clear understanding of how value is created within the Premium segment, both for customers and the bank

What we offer:

Continuous professional development
Flexible working
Opportunities to grow within an inclusive and diverse environment

Additional Information:

Job Posted:
May 02, 2025

Expiration:
May 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Branch Teller and Services Officer

HSBC

Location:United Arab Emirates, Abu Dhabi

Category:Banking

Contract Type:Not provided