Branch Teller and Service Officer, HSBC

HSBC

Location:
United Arab Emirates, Dubai

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The position involves contributing to HSBC’s Branch Operations by providing high-quality services to customers, managing transactions efficiently, handling payments and cheques, and ensuring compliance with the bank procedures. Candidates should have customer service skills, ability to influence customer actions, and knowledge of financial planning.

Job Responsibility:

To contribute to the Bank’s business operations and goals by providing consistently high quality Branch Operation services to the Bank’s customers
Safeguard the bank’s interest by ensuring prompt process of payments through UAE Central Bank and other payments
Contributes to maintain a high level of customer service by providing prompt accurate and efficient response to all snags related to remittance, Central bank payments, all inward and outward special clearing cheques
Scanning the cheque’s deposited over the counter in ICCS system and effectively manage customers bank account tools delivery process
Assist customers by effectively dealing with their enquiries pertaining to delivery items of all types
Accept and handle agreed volume of work thus contributing to the achievements of the department’s performance target
Receive cheque returns sent by Clearing and other branches for accounts pertaining to respective Branch
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets in a manner which is personalized, effective and efficient while ensuring full compliance with FIM and other procedural manuals

Requirements:

Graduation degree is a must – to secure a UAE Visa and Work Permit
Proven ability in customer service and building customer relationships
Ability to identify customer needs and influence customers to take appropriate action to meet their needs
A broad knowledge of financial planning and defining customer needs
An understanding of the needs of the mass affluent customer segment in general
A full understanding of referral processes
An understanding of the Premier, Advance and Personal Banking Propositions
Excellent customer service skills
Strong verbal and written communication skills
Customer driven with a strong focus on quality of service
Proven ability in making lending decisions in accordance with bank policy and guidelines
A clear understanding of how value is created within the Premium segment, both for customers and the bank

What we offer:

Continuous professional development
Flexible working
Opportunities to grow within an inclusive and diverse environment

Additional Information:

Job Posted:
May 01, 2025

Expiration:
May 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Branch Teller and Service Officer

HSBC

Location:United Arab Emirates, Dubai

Category:Banking

Contract Type:Employment contract