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Branch Team Lead

grainger.com Logo

W. W. Grainger

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Location:
United States , Burlingame

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

28.61 - 42.94 USD / Hour
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Job Description:

The Branch Team Lead role helps lead the daily operations to ensure customer service and operational excellence. Help improve company projects and results with the branch teams. Create and promote an environment where team members are empowered and engaged to the success of the company. Work with members of branch leadership team. You will report to an operations Manager or Branch Manager.

Job Responsibility:

  • Provide exceptional customer service and direction regarding the daily activities of a team at the branch location
  • Clarify direction for team members by projects, priorities and company strategy and provide continued feedback
  • Help improve the achievement of essential operational metrics in the areas of customer satisfaction, sales, safety, and operational improvements
  • Provide a creative customer experience and ensure customer retention and satisfaction
  • Provide frequent, direct and candid feedback to strengthen or enhance skills needed to run branch operations
  • Monitor counter transactions to provide appropriate guidance to team members
  • Facilitate team member onboarding and ongoing training
  • Build work schedules to ensure productivity and staffing levels
  • Assess processes for improvement opportunities using Continuous Improvement methodology
  • Suggests and implements changes to enhance defined processes and improve sales and service
  • Foster between all internal partners including Sales, Branch Network, Customer Service Centers, and Onsite Services teams
  • May take and respond to emergency customer calls after hours

Requirements:

  • High school diploma or Bachelor's degree preferred
  • Must be at least 18 years old
  • Minimum 3 years customer service and sales experience
  • 2+ years of management experience in a customer service environment preferred
  • Voice the vision of the branch to all employees
  • Train people on processes, procedures, compliance and product knowledge
  • Competence in the use of computers and software applications including SAP
  • Operate powered industrial equipment
What we offer:
  • Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing
  • 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year
  • 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
  • Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools
  • Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents

Additional Information:

Job Posted:
April 24, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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