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Branch Support Manager

fortem.co.uk Logo

Fortem Solutions Ltd

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Location:
United Kingdom , Loughborough

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are expanding our operations and are now seeking a motivated and professional Branch Support Manager to join our new Loughborough based Office (LE11). We're looking for a proactive and highly organised Branch Support Manager to join our expanding contract with Amplius Housing Group. This key role is an integral part of our Senior Management Team (SMT), ensuring the seamless operation of essential business functions. With office based, core hours of Monday to Friday, 8:00 AM - 4:30 PM, you'll play a vital role in maintaining efficiency across multiple areas. You will be responsible for managing a small team of Branch Support Coordinator and Administrator, overseeing payroll collection and data submission, fleet management, and supporting our central HR functions when required. Additionally, you will work closely with Senior Management Team members on daily operations and strategic decision-making, monitor and report on key performance indicators, and ensure customer queries and complaints are resolved within agreed timeframes.

Job Responsibility:

  • Champion employee engagement, leading nominations, meetings, policy reviews, and promoting company values and culture at branch level
  • Support key branch meetings, including agenda planning, minute-taking, and monitoring action points from internal and external audits
  • Work with SMT members to review and improve working practices, ensuring value for money and tracking financial impacts on budgets and forecasts
  • Handle escalated complaint investigation which includes drafting of written responses and coordinate key tasks to ensure the smooth day‑to‑day running of the branch
  • Lead and manage staff training, developing a training matrix and financial plan to optimise productivity and budget commitments
  • Oversee staff engagement initiatives, including monthly engagement meetings, employee forums, and feedback monitoring to improve morale and performance
  • Oversee fleet operations, ensuring vehicle servicing, MOTs, handovers, and damage claims are handled efficiently with the fleet provider
  • Ensure branch facilities and IT systems are maintained in compliance with legal and operational requirements, working with landlords and IT teams as needed

Requirements:

  • Previous experience in a similar office-based people management role
  • Articulate and proactive, with a collaborative, “one business” mindset
  • Strong relationship-building skills, with the ability to balance and manage conflicting priorities
  • Confident in influencing, persuading, and constructively challenging when necessary
  • Excellent IT skills, including the use of Microsoft Office, particularly Excel, Word and PowerPoint
  • Strong understanding of accurate record‑keeping for compliance purposes
  • Strong written and verbal communication skills
  • Exceptional organisational and planning abilities
  • Practical, common‑sense approach to problem solving
  • Target‑driven, with the ability to work to strict deadlines
  • Ability to build effective working relationships
  • Strong analytical and problem‑solving capability
  • Resilience and the ability to perform well under pressure

Nice to have:

  • Experience within the social housing sector
  • Previous experience using MS SharePoint
  • Previous repairs‑planning experience
What we offer:
  • Competitive salary+ MEA Car allowance at £4,000 per annum
  • Company performance-based bonus up to 10% every year
  • Option to opt into Salary sacrifice car lease
  • 25 days annual leave + bank holidays + your birthday off (34 days total)
  • 26 weeks full pay maternity leave
  • 8 weeks full pay paternity leave
  • Annual pay reviews
  • Discounted gym memberships at national and local gyms
  • Up to £3,000 colleague referral fee
  • Vast directory of training on bespoke in-house Learning Management System
  • 24/7 access to GP appointment for you and your immediate family from Day 1
  • Private Pension with Employer contribution of 3-6%, Life Insurance and direct access
  • Private healthcare and dental care
  • Cycle to work scheme
  • Retail and mobile phone provider discounts

Additional Information:

Job Posted:
February 21, 2026

Expiration:
April 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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