Branch Small Business Banker

• Participate in selling products to business customers including business deposit accounts, business credit products, and working with partners including, but not limited to merchant services and ADP payroll services
• service business customers with their business needs in a branch environment
• carry out business banking focused functions over the phone
• present recommendations for resolving more complex situations
• provide information to colleagues, internal partners, and stakeholders, including customers
• act as the primary relationship manager for a portfolio of small business customers with annual gross sales between $500k and $2MM in an assigned territory using customer relationship management tools and systems and coordinate efforts with partners across the bank
• work proactively to build and grow relationships with new customers and engage with existing customers by asking questions to learn about their financial needs, understanding their goals, and sharing how Wells Fargo can help them through proactive outreach, phone or in-person visits, plan and execute appointments
• participate in community organizations and build relationships with centers of influence
• create relationships with branch employees by making introductions to appropriate partners to help meet customers’ broader financial needs, complete service requests, and resolve customer concerns by following resolution protocol
• engage with customers in all phases of the business life cycle while following policies and leveraging product knowledge, conduct needs based conversations identifying credit, deposit and servicing processing needs of customers, explain, and demonstrate self-service mobile options to customers
• serve as a leader in managing risk
• understand and manage risks in the business, adhere to policies, procedures & controls and ensure compliance with applicable laws, rules & regulations

2+ years of branch small business banking experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 1+ year of experience managing a dedicated book of small business customers across assigned territory
• extensive knowledge and understanding of bank lending programs, credit policies, and specialty products
• strong business acumen to provide financial services consultation to small business customers
• ability to interact with integrity and professionalism with customers and employees
• experience mentoring and peer-coaching others

• Health benefits
• 401(k) Plan
• paid time off
• disability benefits
• life insurance, critical illness insurance, and accident insurance
• parental leave
• critical caregiving leave
• discounts and savings
• commuter benefits
• tuition reimbursement
• scholarships for dependent children
• adoption reimbursement