Branch Service Executive, HSBC

HSBC

Location:
Hong Kong, Mongkok

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Job Responsibility:

Provide quality service through efficient and customer-friendly counter transactions
Support the excellent service delivery and ensure remarkable customer experience
Deliver banking services and solutions by understanding customer needs and making appropriate referrals
Support branch operations & services and adhere to relevant guidelines and procedures
Promote e-service registration & improve penetration, and deliver Multi-Channel Engagement
Be a change agent to drive business and servicing model transformation

Requirements:

Associate degree / Higher diploma holder
or HKCEE / HKDSE (with at least five subjects at Grade E / Level 2 / "Attained" or above including Chinese, English and Mathematics) plus work experience
or less academically qualified candidates with relevant work experience will also be considered
Strong service orientation with good interpersonal and communication skills
Self-motivated, attentive to detail, eager to learn with positive attitude
Strong level of customer centricity with change mind-set to cope with the on-going business transformation
Proficient in both English and Chinese, with ability to communicate in Putonghua an advantage
High level of customer centricity mindset with dedication to deliver exceptional quality services for customers

What we offer:

Attractive basic salary with monthly counter service allowance
Healthcare insurance coverage including yourself and your family
Retirement benefit scheme with employer’s contribution
Employee Share Purchase Plan
Work-life balance: 18 days paid annual leave plus other categories of leave entitlements e.g. birthday, marriage, maternity and paternity, study, volunteer work
Preferential interest rate for staff housing loan of up to 100% of property valuation or purchase price
Recognizable corporate training and development program
Progressive career advancement opportunities

Additional Information:

Job Posted:
May 07, 2025

Expiration:
December 31, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Branch Service Executive

HSBC

Location:Hong Kong, Mongkok

Category:Banking

Contract Type:Not provided