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This role combines teller responsibilities with relationship banking duties, providing efficient and detail-oriented service to customers. The position requires a proactive approach to customer engagement and sales while maintaining adherence to banking policies and procedures.
Job Responsibility:
Provide courteous and detail-oriented assistance to customers, efficiently processing transactions such as deposits, withdrawals, checks, and money orders
Build and maintain strong customer relationships, identifying needs and offering tailored banking solutions
Open and manage customer accounts, ensuring accurate record-keeping and adherence to guidelines
Balance and manage cash drawers daily, promptly addressing discrepancies and maintaining compliance
Support the Senior Teller by answering questions, resolving customer concerns, and assisting with teller duties
Promote and cross-sell bank products and services to achieve referral and sales goals
Assist other banking centers as required, ensuring seamless customer service across locations
Counsel customers on financial services, providing recommendations based on their unique needs
Handle loan applications, including documentation, follow-up, and accurate processing
Participate actively in sales and marketing initiatives within the banking center
Requirements:
Minimum of 3 years of experience in banking or a related field
Proficient in cash handling and balancing procedures
Strong interpersonal skills with the ability to build positive customer relationships
Familiarity with retail banking operations and transaction processes
Excellent communication skills, both written and verbal
Ability to work independently and maintain professionalism in all interactions
Competence in using PC systems and banking software
Strong organizational skills with attention to detail
What we offer:
medical, vision, dental, and life and disability insurance