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The right candidate will need to be a bright and welcoming character to act as first point of contact for employees, visitors and potential clients. The suitable candidate will need to be presentable, have great people skills and be friendly and polite.
Job Responsibility:
Operating a switchboard in a warm, confident and happy manner
To greet all visitors promptly, completing all related security procedures and offering all appropriate services to ensure guests experience a pleasant visit
Monitoring and responding to the information inbox and liaising with colleagues as appropriate to ensure replies are sent in a timely manner
Assisting with the collation and circulation of brochures, other publications, material for marketing and a range of events
Managing any incoming deliveries of mail and supplies and arranging collection by traders and staff
Acting as the initial point of contact for traders and contractors who visit the office in person
Taking messages, directing calls and providing information as appropriate
Escorting guests to appropriate meeting rooms when requested
Assisting other departments with ad-hoc including post, photocopying, document collation, typing, laminating, booking of meeting rooms and providing refreshments
General Branch Administration tasks as required
Raising of purchase order numbers
Assistance in facilities management, booking / scheduling building maintenance work, fire alarm testing
Arranging courier collections
Requirements:
Minimum three years reception experience in busy customer focused service role
Good basic education with GCSEs (or the equivalent) including English and Maths
Courteous telephone manner and be able to reply promptly to email enquiries
Multi-tasker who can work well under pressure and uses initiative
Good Microsoft office skills
Nice to have:
RSA Stage 2 Word Processing or NVQ 2 in Business Administration (or equivalent)
RSA Stage 3 Word Processing or NVQ 3 in Business Administration (or equivalent)