Branch Product Support Representative

• Provide expertise and resources that allow branch employees to make recommendations on products and services that best accommodate the customer
• Provide an exceptional internal customer experience while taking in-bound calls, providing procedural support and resources to branch employees
• Establish, develop, and maintain positive business relationships with internal partners
• Collaborate and consult with peers and managers to resolve issues and achieve goals
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

2+ years of Branch or Customer Service experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 2+ years of customer service experience
• Experience resolving and working through complex issues
• Good PC skills with the aptitude to learn new systems quickly
• Ability to navigate multiple systems and applications to research and identify current business documentation and procedures
• Ability to effectively listen and elicit information
• Good verbal, written, and interpersonal communication skills
• Strong attention to detail and accuracy skills
• Solid problem-solving skills
• Ability to work effectively in structured but flexible, adaptable and changing, call center environment

• competitive salaries
• generous benefits package
• continuous coaching and development
• extensive benefits and resources to support our employees