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Branch Product Support Associate Manager

https://www.wellsfargo.com/ Logo

Wells Fargo

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Location:
United States , Phoenix

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Category:
Banking

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Contract Type:
Not provided

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Salary:

Not provided
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Job offer has expired

Job Description:

Wells Fargo is seeking a Branch Product Support Associate Manager in Banker Connection as part of Consumer Banking and Lending, Branch Oversight and Support.

Job Responsibility:

  • Supervise Branch Product Support Representatives who handle internal team member inquiries, complaints, and disputes resolution tasks and processes to ensure timely completion, quality, and compliance in customer service
  • Identify opportunities for customer service improvement, policy and procedure enhancement, and risk control development in customer service
  • Make daily supervisory and tactical decisions and resolve issues related to customers and colleagues, as well as staffing requirements under direction of branch product support management, leveraging interpretation of policies and procedures
  • Collaborate and consult with internal partners, relationship managers, and colleagues to ensure customer satisfaction
  • Manage allocation of people and financial resources for customer service
  • Mentor and guide talent development of direct reports and assist in hiring talent

Requirements:

  • 2+ years of Branch or Customer Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 1+ years of leadership experience

Nice to have:

  • Prior experience working in a contact center
  • Knowledge and understanding of call center operations in the financial services industry
  • Ability to lead during times of ambiguity and change
  • Ability to recruit, retain, and grow high potential talent/teams
  • Adaptable and flexible coaching style which considers the needs of learning styles of a diverse team
  • Experience resolving and working through escalated and complex customer issues
  • Strong risk management leadership skills
  • Experience recognizing service opportunities and providing exceptional customer satisfaction
  • Ability to develop partnerships and collaborate with other business and functional areas
  • Ability to interact with integrity and a high level of professionalism with all levels of customers, team members and management
  • Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
  • Highly refined and professional verbal and written communication skills
  • Advanced Microsoft Office skills
  • Effective organizational, multi-tasking, and prioritizing skills
What we offer:
  • competitive salary
  • robust benefits package
  • programs to support work-life balance and well-being
  • rewarded for investing in community
  • celebrated for being authentic self
  • empowered to grow

Additional Information:

Job Posted:
April 02, 2026

Expiration:
April 02, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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