Branch Operations Manager

• Manage, develop, motivate and support a team of Lawn Operatives
• Manage the day to day operations of the branch
• Ensure compliance by the Lawn Operatives with GreenThumb’s Method, Service Level Agreement, Employee Handbook, Lawn Operative Minimum Expectations and Health and Safety procedures (seeking regular support from Head Office)
• Personally complete crew runs as necessary in order to assist the branch in the delivery of its monthly performance targets
• Ensure day to day scheduling/crew runs are completed by all crewmen and targets met
• Actively promote, coach and mentor team members on best practice including regularly attending and observing lawn treatments carried out by the Lawn Operatives
• Liaise with Head Office, GTA and HR on the recruitment, interviewing and training of Lawn Operatives
• Ensure scheduled crew runs are appropriate and are effectively communicated to the Lawn Operatives. Ensure that customer advance notifications are completed on a timely basis
• Support and line manage Lawn Operative’s achievement of daily and weekly treatment values and regularly liaise with the Scheduling team
• Manage and drive continuous improvement of product knowledge and knowledge of weeds, disorders and diseases within the team
• Be an ambassador and coach others to raise awareness of the GreenThumb brand
• Ensure vehicles, equipment and machinery are clean, serviced and maintained and that routine inspections are carried out
• Ensure that the correct PPE is worn by Lawn Operatives at all times and that company uniforms are checked and replaced when the need arises
• Ensure the Lawn Operatives demonstrate a professional image at all times
• Improve the customer service rating of the branch and customer retention through excellent service delivery
• Positively resolve customer queries, complaints and service calls
• Visit customers as required to provide sales estimates, quotes and canvassing
• Hold regular team meetings, one to one’s, reviews, appraisals and tool box talks with the Lawn Operatives
• Identify any training needs of the team and arrange or deliver appropriate training
• Collect and reconcile cheques and cash payments received from customers
• Place orders for fertiliser and other items of stock, equipment and consumables. Manage the stock held at the branch in line with NSK requirements
• Monitor and produce reports for the Regional Manager on individual and branch performance as required
• Ensure crew runs are accurately reconciled on a daily basis
• Operate within the agreed branch/hub budget
• Accurately record and monitor staff attendance including overtime, banked hours, holidays and absence reporting any arising issues to the Regional Operations Mangers and HR department on a timely basis
• Carry out any other duties that may be considered relevant to the position within the terms of your contract of employment

• Good written and communication skills
• The ability to manage and motivate employees, encouraging engagement and new ideas
• Ability to maintain and forge good working relationships with all customers and stakeholders
• Flexibility to travel, work outside standard hours if required and to work occasional weekends if necessary
• Full, UK driving licence
• Eligibility to work in the UK
• PA1 and PA6
• Business/Management qualification
• NSK Trained
• Managing a team
• Health and safety
• Coaching and mentoring
• Excellent customer service and retention
• Budgets/cash handling and processes
• Stock control
• Use of continuous improvement tools and techniques
• Lawn treatment or similar experience Lawn Operative Level
• Level 3 or above

plus incentives