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Branch Operations Manager

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360 Resourcing Solutions

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Location:
United Kingdom , Lincoln | Louth

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Category:
Office Administration

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Contract Type:
Employment contract

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Salary:

30000.00 - 35000.00 GBP / Year
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Job Description:

The Branch Operations Manager (BOM) plays a pivotal role in ensuring that lawn treatment services are delivered on a timely, effective and efficient basis to the customers serviced by their respective branch. The BOM’s core role is to manage the Lawn Operative’s day to day activities and to enthuse the team with a determination to provide the best service as representatives of the brand.

Job Responsibility:

  • Manage, develop, motivate and support a team of Lawn Operatives
  • Manage the day to day operations of the branch
  • Ensure compliance by the Lawn Operatives with GreenThumb’s Method, Service Level Agreement, Employee Handbook, Lawn Operative Minimum Expectations and Health and Safety procedures
  • Personally complete crew runs as necessary
  • Ensure day to day scheduling/crew runs are completed
  • Actively promote, coach and mentor team members on best practice
  • Liaise with Head Office, GTA and HR on recruitment, interviewing and training
  • Ensure scheduled crew runs are appropriate and communicated
  • Support Lawn Operative’s achievement of daily and weekly treatment values
  • Manage and drive continuous improvement of product knowledge
  • Be an ambassador for the GreenThumb brand
  • Ensure vehicles, equipment and machinery are clean and maintained
  • Ensure correct PPE is worn
  • Ensure professional image
  • Improve customer service rating and retention
  • Positively resolve customer queries
  • Visit customers to provide estimates and quotes
  • Hold regular team meetings
  • Identify training needs
  • Collect and reconcile payments
  • Place orders for stock
  • Monitor and produce reports for Regional Manager
  • Ensure crew runs reconciled daily
  • Operate within budget
  • Record staff attendance
  • Carry out other relevant duties

Requirements:

  • Good written and communication skills
  • The ability to manage and motivate employees, encouraging engagement and new ideas
  • Ability to maintain and forge good working relationships with all customers and stakeholders
  • Flexibility to travel, work outside standard hours if required and to work occasional weekends if necessary
  • Full, UK driving licence
  • Eligibility to work in the UK
  • PA1 and PA6
  • Business/Management qualification
  • NSK Trained
  • Managing a team
  • Health and safety
  • Coaching and mentoring
  • Excellent customer service and retention
  • Budgets/cash handling and processes
  • Stock control
  • Use of continuous improvement tools and techniques
  • Lawn treatment or similar experience Lawn Operative Level
  • Level 3 or above

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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