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Raymond James Logo Raymond James · Finance

Branch Operations Manager

United States, Naperville 80000.00 - 110000.00 USD / Year · Job Posted March 10, 2026
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Job Description

Job Description Summary

Job Responsibility

  • Performs back-up for all operational functions as required by workloads and absences
  • Works directly with home office personnel to coordinate branch-home office workflow
  • Completes self-audit of branch procedures
  • Assists Branch Manager with confidential matters and compliance visits and replies
  • Assists Branch Manager with controlling expenses and operating at peak efficiencies
  • Oversees ordering of supplies, purchase orders and postage usage
  • Maintains accounting of branch petty cash
  • May review branch invoices and operating statements
  • Researches and resolves complex problems relating to client accounts and inquiries
  • Assists Branch Manager in disseminating information at regular branch meetings
  • Coordinate rent, facility, office maintenance and cleaning/security issues
  • Recruits, selects, orients, trains and supervises branch operations associates
  • In conjunction with the Branch Manager conducts ongoing performance management, scheduled performance appraisals and salary reviews of operations associates, and maintains branch associate files
  • Reviews daily work of operations associates
  • Evaluates workload and responsibilities of support staff to determine necessary assignment changes to maintain efficient workflow
  • Ensures daily staffing levels and cross-training is adequate
  • Coordinates registrations, continuing education, licensing, etc. of branch personnel
  • Performs other duties and responsibilities as assigned. May perform some Branch Manager duties

Requirements

  • Bachelor’s degree (B.A.) from four-year college or university in related field and three (3) years experience in the financial services industry, preferably including related operational management and supervisory experience
  • OR An equivalent combination of experience, education, and/or training as approved by Human Resources
  • SIE required provided that an exemption or grandfathering cannot be applied
  • Series 7, 9 & 10 required
  • Series 63, 65 and/or 66 as required by state
  • Ability to obtain additional securities and advisory state registrations if required by state
  • Knowledge of Company policies and procedures and industry rules and regulations
  • Knowledge of Investment concepts, practices and procedures used in the securities industry
  • Knowledge of Financial markets and products
  • Knowledge of Human resource management principles and practices
  • Ability to Operate standard office equipment and use required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases
  • Ability to Handle stressful situations and lead others in providing a high level of customer service in a calm and professional manner, constantly projecting a Service 1st attitude
  • Ability to Project a professional and pleasant appearance and demeanor to work with clients
  • utilize tact and diplomacy in dealing with customers in a deadline-driven environment
  • Ability to Employ good analytical skills to be able to research account information and resolve problems
  • Ability to Establish and communicate clear directions and priorities
  • Ability to Utilize good interpersonal and verbal and written communication skills to deal with clients, financial advisors, support staff and home office personnel
  • Ability to Establish and maintain a respected position of leadership to influence, motivate and persuade others to achieve desired outcomes
  • Ability to Effectively organize, manage, track and complete multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment
  • Ability to Work independently, under minimal supervision
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