Branch Operations Manager

• Managing daily branch operations, from vehicle cleaning and maintenance to scheduling deliveries, planning routes, and driver allocation
• Supporting Customer Service Executives (CSEs) to deliver excellent customer service by ensuring vehicle cleanliness and presentation
• Mentoring and coaching team members to foster a high-performance culture
• Collaborating with other branches and cross-functional teams to streamline deliveries, vehicle swaps, and pickups
• Building and maintaining relationships with repairers and clients for effective communication and support
• Ensuring CSEs meet their targets, complete tasks on time, and contribute to branch and company KPIs aligned with Carbiz's values
• Performing ad hoc administrative and operational tasks as needed
• Complying with company policies, particularly WHS standards, to maintain a safe work environment

• Proven experience in a similar operations management role, ideally within automotive, car rental, or logistics (industry experience desirable but not essential)
• Strong team leadership and development skills
• A customer-focused approach with experience managing relationships and delivering exceptional service
• A track record of meeting operational targets and improving efficiency
• The ability to multitask and prioritise effectively in a fast-paced environment
• Strong problem-solving skills and attention to detail

Experience within automotive, car rental, or logistics sector

• Bonus Incentive Scheme – Additional earning potentials through various streams of bonus incentives
• Employee Wellbeing Program – Access to comprehensive 24/7 real time support through chat or phone as well access to a wellbeing library of resources through Sonder for safety, mental and physical wellbeing
• Company Drive Car & Fuel Allowance
• Exclusive Discounts – Access special offers and discounts through platforms like SWAG/Employment Hero and Flare
• Team Celebrations – Monthly team lunches, birthday celebrations, and festive gatherings for major events
• Career Development – Ongoing training, mentorship, and opportunities for growth