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Randstad Logo Randstad · Banking

Branch Operations Manager

India, Mumbai · Job Posted June 29, 2026
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Job Description

Branch Operations Manager. Mumbai, Maharashtra. Permanent job in Finance & Economics.

Job Responsibility

  • Support the implementation of the Bank's risk management framework and internal control mechanisms
  • Ensure compliance with applicable Indian banking regulations and internal policies, including AML and KYC requirements
  • Conduct periodic account reviews and transaction monitoring to align with AML/KYC standards
  • Escalate operational risk issues, irregularities, or control breaches in a timely manner
  • Perform independent review and quality checks on operational processes and documentation
  • Ensure all transactions are properly supported with required documentation and approvals
  • Monitor operational performance metrics and maintain high standards of service quality
  • Assist in internal and external audits by providing required documentation and explanations
  • Work closely with the IT team to ensure systems support operational requirements
  • Participate in system testing, UAT, and process enhancement implementation
  • Ensure proper use of banking systems for transaction processing and reporting
  • Supervise junior operations staff in daily transaction processing and ensure compliance with procedures
  • Provide on-the-job training and guidance to enhance team capability
  • Supervise and review day-to-day operational activities, including account opening, remittance, trade finance, treasury settlement, and credit administration
  • Perform maker-checker control by reviewing and authorizing transactions to ensure accuracy, completeness, and compliance with internal policies and regulatory requirements
  • Ensure smooth and efficient delivery of banking services through proper process execution and monitoring
  • Assist in implementing operational policies, procedures, and internal controls, and ensure adherence by the operations team
  • Identify operational issues and recommend process improvements to enhance efficiency and reduce errors
  • Coordinate with internal departments (e.g., lending, compliance, treasury) to ensure smooth operations
  • Support communication with Head Office regarding operational matters and reporting requirements
  • Assist the COO in handling regulatory inquiries and operational reporting
  • Support the COO in executing operational initiatives and projects
  • Perform other duties as assigned by management

Requirements

  • Minimum 8 years of banking experience. Experience working at a foreign bank in India, such as Korean & Japanese banks, is highly desirable
  • Deep understanding of Indian banking regulations applicable to foreign banks
  • Proficient in international trade standards and practices (e.g., UCP). Holding a certification in Trade finance (e.g., CDCS, CSDG) is a plus
  • Deep understanding of account opening, KYC, remittance, treasury settlement, bilateral, and syndication loan administration
  • Profound comprehension of interbank payments, including local clearing payments such as NEFT, TTGS, etc., and international remittances such as SWIFT, etc.
  • Bilingual proficiency in English and Mandarin (oral and written) is a plus

Nice to have

  • Experience working at a foreign bank in India, such as Korean & Japanese banks
  • Holding a certification in Trade finance (e.g., CDCS, CSDG)
  • Bilingual proficiency in English and Mandarin (oral and written)
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