Branch Operations Manager

Wells Fargo is seeking a Branch Operations Associate Manager (LO) for our National Branch Network as part of the Consumer Banking and Lending division. In this role you will: Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions. Provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools. Perform operational and customer support tasks. Provide excellent customer service, engage customers in conversations, and build relationships with them. Manage the schedule and the daily operations of the teller line. Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management. Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures. Support customers and employees in resolving or escalating concerns or complaints. Collaborate and consult with branch employees, colleagues, and mid-level managers. Interact directly with customers. Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives. Manage allocation of people and financial resources for branch operations. Mentor and guide talent development of direct reports and assist in hiring talent. This LO position has customer contact and job duties which may include needs assessing and referring those customers interested in a dwelling secured product to a SAFE team member. This position includes assisting customers without taking an application and without offering or negotiating terms of a dwelling secured transaction. Individuals in a LO position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below.