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TruGreen Logo TruGreen · Office Administration

Branch Operations Manager

United States of America, Columbia 71258.00 - 118762.00 USD / Year · Job Posted March 22, 2026
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Job Description

A Branch Operations Manager oversees the daily operations of a branch, ensuring efficiency, customer satisfaction, and regulatory compliance. They are responsible for managing staff, implementing operational policies, and achieving performance goals. Their role also includes monitoring performance metrics, identifying areas for improvement, and contributing to the overall success of the branch and the organization.

Job Responsibility

  • Overseeing daily branch execution and operations, ensuring timely and quality service delivery
  • Managing and leading branch staff, including hiring, training, performance evaluations, and development
  • Serve as the face of the branch for customer ensuring high levels of customer satisfaction through efficient service delivery and addressing customer inquiries and issues
  • Ensuring adherence to company policies, as well as federal, state, and local regulations
  • Managing budgets, forecasts, and financial performance metrics for the branch
  • Analyzing operational data to identify trends, challenges, and opportunities for improvement
  • Developing and implementing operational strategies to drive efficiency and optimize branch performance
  • Fostering a positive branch culture, promoting employee engagement, and driving team success
  • Identifying and recommending process improvements to enhance efficiency and profitability

Requirements

  • Associate’s degree in a business-related discipline and two (2) or more years of related experience in lawn/horticulture/agronomy/lawn care services required, or an equivalent combination of education and experience
  • 2+ years of supervisory management experience required
  • Valid, permanent driver’s license from state of residence
  • Must be 21 years of age by date of hire
  • Ability to speak, read and write fluently in English is required
  • You MUST BE physically located in the United States while performing this job

What we offer

  • Medical/Dental/Vision insurance
  • Company-matching 401(k)
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