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Branch Operations Manager

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City Plumbing

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Location:
United Kingdom , Rosyth

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Come and join us as a results driven Branch Operations Manager to deliver sales and exceed customer expectations as part of a hugely successful branch team. As a Branch Operations Manager, you will report directly to the Branch Manager and support the day to day running of the branch. You will identify and capitalise on every sales opportunity, through management of staff and resources, and inspiring your customers with the perfect solutions for their requirements. The Branch Operations Manager will be an expert at building rapport quickly and creating trusted relationships to ensure that everything we do enables us to deliver on our promises to our customers and exceed expectations. As a Branch Operations Manager, you will deputise in the Branch Managers absence, and have direct responsibility for the day the to day management of branch colleagues.

Job Responsibility:

  • Effective management of the team and resource in the absence of the Branch Manager
  • Ensure the highest standards are maintained in the branch at all times preventing loss or damage, pilfering or breakage to stocks or property, also in respect of staff performance, good housekeeping and strict observance of Company policies and procedures
  • Assisting the Branch Manager to profitably meet and exceed the branch sales targets
  • Managing the sales office, branch purchasing and stock control
  • Maximising margin and net profit
  • Controlling stock management within the branch, ensuring that the correct procedure is adopted when placing all orders for branch stock & direct business.
  • Supporting branch logistics and fleet compliance with support and in collaboration with the branch manager
  • Liaising with and support the contracts supervisor to understand the complexities of the contracts side of the business and demands on our contracts customer base
  • Keeping everyone safe
  • Build and maintain relationships with new and existing trade and retail customers
  • Assist the Branch Manager in the development of all team members.
  • Role model and support the Branch manager in driving and implementing ‘What Good Looks Like’ across the branch

Requirements:

  • Tenacity and resilience
  • A pro-active approach to sales, with a strong desire and ability to win and grow new business
  • Experience of customer relationship management and developing a true partnership approach
  • Excellent communication skills
  • Self confident and self motivated, with the ability to work on own initiative or as part of a wider team
  • Ability to interpret basic financial and statistical information
What we offer:
  • Bonus
  • Discounts, savings and cash back at numerous retailers
  • Life assurance
  • Extended family policy including maternity, paternity, additional annual leave and more
  • Mental Health First Aiders and Employee Assistance Programme, we look out for each other
  • Complete induction and a company that lets you grow and encourages development
  • Financial education and loans
  • Flexible working options
  • A business striving to create an environment of inclusion so everyone can be their true self

Additional Information:

Job Posted:
January 11, 2026

Expiration:
February 28, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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