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A Branch Operations Manager oversees the daily operations of a branch, ensuring efficiency, customer satisfaction, and regulatory compliance. They are responsible for managing staff, implementing operational policies, and achieving performance goals. Their role also includes monitoring performance metrics, identifying areas for improvement, and contributing to the overall success of the branch and the organization.
Job Responsibility:
Overseeing daily branch execution and operations, ensuring timely and quality service delivery
Managing and leading branch staff, including hiring, training, performance evaluations, and development
Serve as the face of the branch for customer ensuring high levels of customer satisfaction through efficient service delivery and addressing customer inquiries and issues
Ensuring adherence to company policies, as well as federal, state, and local regulations
Managing budgets, forecasts, and financial performance metrics for the branch
Analyzing operational data to identify trends, challenges, and opportunities for improvement
Developing and implementing operational strategies to drive efficiency and optimize branch performance
Fostering a positive branch culture, promoting employee engagement, and driving team success
Identifying and recommending process improvements to enhance efficiency and profitability
Requirements:
Associate’s degree in a business-related discipline and two (2) or more years of related experience in lawn/horticulture/agronomy/lawn care services required, or an equivalent combination of education and experience
2+ years of supervisory management experience required
Valid, permanent driver’s license from state of residence
Must be 21 years of age by date of hire
Ability to speak, read and write fluently in English is required
MUST BE physically located in the United States while performing this job