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360 Resourcing Solutions Logo 360 Resourcing Solutions · Manufacturing

Branch Operations Manager

United Kingdom, Burnley Employment contract 28500.00 GBP / Year · Job Posted May 05, 2026
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Job Description

The Branch Operations Manager (BOM) plays a pivotal role in ensuring that lawn treatment services are delivered on a timely, effective and efficient basis to the customers serviced by their respective branch. The BOM’s core role is to manage the Lawn Operatives day to day activities and to enthuse the team with a determination to provide the best service as representatives of the brand. The primary focus of the BOM role will be on the close management of the Lawn Operatives to drive operational efficiency, the adoption of best practice and ongoing continuous improvement. In addition to this there will be the need to maintain and develop close relations with Head Office based support functions including Customer Services, Human Resources, Technical Services and Operations.

Job Responsibility

  • Manage, develop, motivate and support a team of Lawn Operatives
  • Manage the day to day operations of the branch
  • Ensure compliance by the Lawn Operatives with GreenThumb’s Method, Service Level Agreement, Employee Handbook, Lawn Operative Minimum Expectations and Health and Safety procedures
  • Personally complete crew runs as necessary in order to assist the branch in the delivery of its monthly performance targets
  • Ensure day to day scheduling/crew runs are completed by all crewmen and targets met
  • Actively promote, coach and mentor team members on best practice including regularly attending and observing lawn treatments
  • Liaise with Head Office, GTA and HR on the recruitment, interviewing and training of Lawn Operatives
  • Ensure scheduled crew runs are appropriate and are effectively communicated to the Lawn Operatives
  • Support and line manage Lawn Operative’s achievement of daily and weekly treatment values and regularly liaise with the Scheduling team
  • Manage and drive continuous improvement of product knowledge and knowledge of weeds, disorders and diseases within the team
  • Be an ambassador and coach others to raise awareness of the GreenThumb brand
  • Ensure vehicles, equipment and machinery are clean, serviced and maintained
  • Ensure that the correct PPE is worn by Lawn Operatives at all times
  • Ensure the Lawn Operatives demonstrate a professional image at all times
  • Improve the customer service rating of the branch and customer retention
  • Positively resolve customer queries, complaints and service calls
  • Visit customers as required to provide sales estimates, quotes and canvassing
  • Hold regular team meetings, one to one’s, reviews, appraisals and tool box talks with the Lawn Operatives
  • Identify any training needs of the team and arrange or deliver appropriate training
  • Collect and reconcile cheques and cash payments received from customers
  • Place orders for fertiliser and other items of stock, equipment and consumables
  • Monitor and produce reports for the Regional Manager on individual and branch performance
  • Ensure crew runs are accurately reconciled on a daily basis
  • Operate within the agreed branch/hub budget
  • Accurately record and monitor staff attendance including overtime, banked hours, holidays and absence

Requirements

  • Good written and communication skills
  • The ability to manage and motivate employees, encouraging engagement and new ideas
  • Ability to maintain and forge good working relationships with all customers and stakeholders
  • Flexibility to travel, work outside standard hours if required and to work occasional weekends if necessary
  • Full, UK driving licence
  • Eligibility to work in the UK
  • PA1 and PA6
  • Business/Management qualification
  • NSK Trained
  • Managing a team
  • Health and safety
  • Coaching and mentoring
  • Excellent customer service and retention
  • Budgets/cash handling and processes
  • Stock control
  • Use of continuous improvement tools and techniques
  • Lawn treatment or similar experience Lawn Operative Level
  • Level 3 or above
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