Branch Operations Manager Trainee Job at Raymond James (Palm Desert)

Job Description

Learn how to manage overall operational efficiency of the branch office. Through various training mechanisms, gain knowledge of day to day operational functions and how to ensure compliance with firm and regulatory policies and procedures.

Job Responsibility

Performs back-up for all operational functions as required by workloads and absences
Works directly with home office personnel to coordinate branch-home office workflow
Completes self-audit of branch procedures
Assists Branch Manager with confidential matters and compliance visits and replies
Assists Branch Manager with controlling expenses and operating at peak efficiencies
Oversees ordering of supplies, purchase orders and postage usage
May review branch invoices and operating statements
Maintains branch operational manuals
Researches and resolves complex problems relating to client accounts and inquiries
Assists Branch Manager in disseminating information at regular branch meetings
Coordinates rent, facility, office maintenance and cleaning/security issues
Recruits, selects, orients, trains and supervises branch operations associates
In conjunction with the Branch Manager conducts ongoing performance management, scheduled performance appraisals and salary reviews of operations associates, and maintains branch personnel files
Reviews daily work of operations associates
Evaluates workload and responsibilities of support staff to determine necessary assignment changes to maintain efficient workflow
Ensures daily staffing levels and cross-training is adequate
Coordinates registrations, continuing education, licensing, etc. of branch personnel

Requirements

Bachelors degree from four-year college or university in related field and a minimum of one (1) year experience in the financial services industry, preferably including related operational management and supervisory experience
SIE required provided that an exemption or grandfathering cannot be applied
Series 7 and 66 (or 63 and 65) required
Ability to obtain Series 9 & 10 within six (6) months of hire
Ability to obtain additional securities and advisory state registrations if required by state
Comprehensive understanding of company policies and procedures and industry rules and regulations
Skilled in operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases
Ability to handle stressful situations and lead others in providing a high level of customer service
Ability to project a professional and pleasant appearance and demeanor
Employ good analytical skills to be able to research account information and resolve problems
Establish and communicate clear directions and priorities
Utilize good interpersonal and verbal and written communication skills
Establish and maintain a respected position of leadership to influence, motivate and persuade others
Effectively organize, manage, track and complete multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment
Work independently, under minimal supervision

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Branch Operations Manager Trainee

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