Branch Operations Coordinator

Wells Fargo is seeking a Branch Operations Associate Manager (LO) for our National Branch Network as part of the Consumer Banking and Lending division. In this role you will: Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions; Provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools; Perform operational and customer support tasks; Provide excellent customer service, engage customers in conversations, and build relationships with them; Manage the schedule and the daily operations of the teller line; Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management; Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures; Support customers and employees in resolving or escalating concerns or complaints; Collaborate and consult with branch employees, colleagues, and mid-level managers; Interact directly with customers; Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives; Manage allocation of people and financial resources for branch operations; Mentor and guide talent development of direct reports and assist in hiring talent.