Branch Operations Coordinator

• Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers
• complete operational activities while minimizing risks under established policies
• perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
• support the Branch manager in operational tasks and scheduling
• resolve issues related to daily operations of the teller line, under direction of regional banking management
• support customers and employees in resolving or escalating concerns or complaints
• receive guidance from managers and exercise judgment within defined policies and procedures
• provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions
• identify information and services to meet customers financial needs
• motivate a diverse team to achieve full potential and meet established business objectives

2+ years of customer service and issue resolution experience or equivalent demonstrated through work experience, training, military experience, education

• Cash handling experience
• ability to provide strong customer service while listening, eliciting information and comprehending customer issues
• ability to educate and connect customers to technology and share the value of mobile banking options
• ability to interact with integrity and professionalism with customers and employees
• ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
• well-organized, independent and able to prioritize in a fast-paced environment
• ability to exercise judgment, raise questions to management, and adhere to policy guidelines
• relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting
• knowledge and understanding of retail compliance controls, risk management, and loss prevention
• ability to motivate others to achieve full potential and meet established business objectives

• Robust benefits
• competitive compensation
• programs designed to help you find work-life balance and well-being
• reward for investing in your community
• recognition for being authentic
• empowerment to grow