Branch Operations Coordinator

• Support customer experience by processing and approving teller transactions, sharing digital solutions, and making introductions to bankers
• Complete operational activities while minimizing risks under established policies
• Perform routine to moderately complex transactional, operational, and customer support tasks
• Support the Branch manager in operational tasks and scheduling
• Resolve issues related to daily operations of the teller line under regional banking management
• Support customers and employees in resolving or escalating concerns or complaints
• Provide excellent service and build relationships with customers
• Identify services to meet customers' financial needs
• Motivate a team to achieve objectives

2+ years of customer service and issue resolution experience or equivalent through work experience, training, military experience, or education

• Ability to provide strong customer service while listening, eliciting information and comprehending customer issues
• Ability to educate and connect customers to technology and share the value of mobile banking options
• Ability to interact with integrity and professionalism with customers and employees
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
• Cash handling experience
• Well-organized, independent and able to prioritize in a fast-paced environment
• Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
• Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting
• Knowledge and understanding of retail compliance controls, risk management, and loss prevention
• Motivate others to achieve full potential and meet established business objectives

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life, critical illness, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement