Branch Operations Coordinator, Wells Fargo

Wells Fargo

Location:
United States, Wheat Ridge

Category:
Banking

Contract Type:
Employment contract

Salary:

21.00 - 29.00 USD / Hour

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Job Description:

Wells Fargo is seeking a Branch Operations Coordinator for our National Branch Network as part of the Consumer, Small & Business Banking division. This role supports customer experience by processing teller transactions, sharing digital solutions, completing operational activities while minimizing risks, and supporting the Branch manager in operational tasks.

Job Responsibility:

Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers
Complete operational activities while minimizing risks under established policies
Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products
Support the Branch manager in operational tasks and scheduling
Resolve issues related to daily operations of the teller line
Support customers and employees in resolving or escalating concerns or complaints
Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions
Identify information and services to meet customers financial needs
Motivate a diverse team to achieve full potential and meet established business objectives

Requirements:

2+ years of customer service and issue resolution experience or equivalent demonstrated through work experience, training, military experience, education
Ability to provide strong customer service while listening, eliciting information and comprehending customer issues
Ability to educate and connect customers to technology and share the value of mobile banking options
Ability to interact with integrity and professionalism with customers and employees
Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
Cash handling experience
Well-organized, independent and able to prioritize in a fast-paced environment
Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting
Knowledge and understanding of retail compliance controls, risk management, and loss prevention
Motivate others to achieve full potential and meet established business objectives

Nice to have:

Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting
Knowledge and understanding of retail compliance controls, risk management, and loss prevention

What we offer:

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

Additional Information:

Job Posted:
August 22, 2025

Expiration:
August 25, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Branch Operations Coordinator