Branch Operations Associate Manager, Wells Fargo

Wells Fargo

Location:
United States, El Cajon

Category:
Banking

Contract Type:
Employment contract

Salary:

20.29 - 30.48 USD / Hour

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Job Description:

Wells Fargo is seeking a Branch Operations Associate Manager (LO) for our National Branch Network as part of the Consumer, Small & Business Banking division. In this role you will lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions.

Job Responsibility:

Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions
Provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools
Perform operational and customer support tasks
Provide excellent customer service, engage customers in conversations, and build relationships with them
Manage the schedule and the daily operations of the teller line
Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management
Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures
Support customers and employees in resolving or escalating concerns or complaints
Collaborate and consult with branch employees, colleagues, and mid-level managers
Interact directly with customers
Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives
Manage allocation of people and financial resources for branch operations
Mentor and guide talent development of direct reports and assist in hiring talent

Requirements:

2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
1+ years of Leadership experience

Nice to have:

Leadership skills including the ability to build, develop, and motivate a diverse work team
Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
Customer service, operations, or financial services management experience within a high volume, fast-paced and constantly changing environment
Ability to educate and connect customers to technology and share the value of mobile banking options
Ability to interact with integrity and professionalism with customers and employees
Knowledge and understanding of laws and regulations pertaining to the banking industry
Knowledge and understanding of retail compliance controls, risk management, and loss prevention
Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills
Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting
Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
Cash handling experience

What we offer:

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

Additional Information:

Job Posted:
April 29, 2025

Expiration:
May 01, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Branch Operations Associate Manager