Branch Operations Associate Manager, Wells Fargo

Wells Fargo

Location:
United States, Omaha

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Branch Operations Associate Manager for National Branch Network as part of Consumer, Small & Business Banking division. This role involves leading teller operations, ensuring compliance, managing teams, and providing exceptional customer service in a financial services environment.

Job Responsibility:

Lead and supervise risk and operations of teller functions to deliver exceptional customer service and colleague experience
Ensure timely completion, quality, and compliance in teller functions
Provide feedback and present ideas for improving customer service and colleague experience
Perform operational and customer support tasks
Provide excellent customer service, engage customers in conversations, and build relationships
Manage schedule and daily operations of teller line
Make decisions and resolve issues related to daily operations of teller line
Leverage interpretation of applicable regulations, policy and procedure requirements
Support customers and employees in resolving or escalating concerns or complaints
Collaborate and consult with branch employees, colleagues, and mid-level managers
Interact directly with customers
Coach, motivate, and develop diverse team of direct reports
Manage allocation of people and financial resources for branch operations
Mentor and guide talent development of direct reports and assist in hiring

Requirements:

2+ years of experience assessing and meeting the needs of customers or helping with issue resolution
1+ years of Leadership experience
Ability to work a schedule that may include most Saturdays
Must meet Consumer Financial Protection Bureau qualification requirements for Loan Originator positions
Must comply with Wells Fargo policies including financial responsibility, character, general financial fitness, and criminal background standards
No Visa sponsorship available

Nice to have:

Leadership skills including ability to build, develop, and motivate a diverse work team
Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
Customer service, operations, or financial services management experience within high volume, fast-paced environment
Ability to educate and connect customers to technology and share value of mobile banking options
Knowledge and understanding of laws and regulations pertaining to banking industry
Knowledge and understanding of retail compliance controls, risk management, and loss prevention
Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills
Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting
Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
Cash handling experience

What we offer:

Robust benefits
Competitive compensation
Programs designed to help find work-life balance and well-being
Rewarded for investing in community
Celebrated for being authentic self
Empowered to grow
Recognized as top financial services employer

Additional Information:

Job Posted:
September 22, 2025

Expiration:
September 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Branch Operations Associate Manager