Branch Operations Associate Manager, Wells Fargo

Wells Fargo

Location:
United States, Miami

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Branch Operations Associate Manager for the National Branch Network. This role involves leading teller operations, ensuring exceptional customer service, managing risk and compliance, developing team members, and supporting branch operations in a fast-paced banking environment.

Job Responsibility:

Lead and supervise risk and operations of teller functions
Provide feedback for improving customer service and colleague experience
Perform operational and customer support tasks
Provide excellent customer service and build customer relationships
Manage schedule and daily operations of teller line
Make decisions and resolve issues related to teller line operations
Leverage interpretation of regulations, policies, and procedures
Support customers and employees in resolving concerns
Collaborate with branch employees and managers
Coach, motivate, and develop team
Manage allocation of people and financial resources
Mentor and guide talent development

Requirements:

2+ years of experience assessing and meeting customer needs or helping with issue resolution
1+ years of Leadership experience
Ability to work a schedule that may include most Saturdays
Meet Consumer Financial Protection Bureau qualification requirements for Loan Originator positions
Comply with Wells Fargo policies including financial responsibility, character, general financial fitness, and criminal background standards

Nice to have:

Leadership skills including ability to build, develop, and motivate a diverse work team
Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
Customer service, operations, or financial services management experience within high volume environment
Ability to educate and connect customers to technology
Knowledge of laws and regulations pertaining to banking industry
Knowledge of retail compliance controls, risk management, and loss prevention
Ability to work effectively under pressure and meet deadlines
Relevant military experience
Cash handling experience

What we offer:

Robust benefits
Competitive compensation
Programs for work-life balance and well-being
Community investment opportunities
Career growth opportunities

Additional Information:

Job Posted:
September 05, 2025

Expiration:
September 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Branch Operations Associate Manager