Branch Operations Associate Manager, Wells Fargo

Wells Fargo

Location:
United States, Pensacola

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Branch Operations Associate Manager for our National Branch Network as part of the Consumer, Small & Business Banking division. This role leads and supervises risk and operations of teller functions to deliver exceptional customer service and colleague experience.

Job Responsibility:

Lead and supervise risk and the operations of teller functions to deliver exceptional customer service
Provide feedback and present ideas for improving customer service and colleague experience
Perform operational and customer support tasks
Provide excellent customer service, engage customers in conversations, and build relationships
Manage the schedule and the daily operations of the teller line
Make decisions and resolve issues related to daily operations of the teller line
Leverage interpretation of applicable regulations, policy and procedure requirements
Support customers and employees in resolving or escalating concerns or complaints
Collaborate and consult with branch employees, colleagues, and mid-level managers
Coach, motivate, and develop a diverse team of direct reports
Manage allocation of people and financial resources for branch operations
Mentor and guide talent development of direct reports and assist in hiring

Requirements:

2+ years of experience assessing and meeting the needs of customers or helping with issue resolution
1+ years of Leadership experience

Nice to have:

Leadership skills including the ability to build, develop, and motivate a diverse work team
Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
Customer service, operations, or financial services management experience within a high volume, fast-paced environment
Ability to educate and connect customers to technology and share the value of mobile banking options
Ability to interact with integrity and professionalism with customers and employees
Knowledge and understanding of laws and regulations pertaining to the banking industry
Knowledge and understanding of retail compliance controls, risk management, and loss prevention
Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills
Relevant military experience including working with military protocol and instructions
Cash handling experience

What we offer:

Robust benefits
Competitive compensation
Programs designed to help find work-life balance and well-being
Community investment rewards
Recognition for authentic self
Career growth opportunities

Additional Information:

Job Posted:
September 12, 2025

Expiration:
September 16, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Branch Operations Associate Manager