Branch Manager, HSBC

HSBC

Location:
Malaysia, Sandakan

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

HSBC is seeking a Branch Manager for its Sandakan location in Malaysia. This role involves leading a team to achieve Wealth and Personal Banking (WPB) performance goals, ensuring exceptional customer service, driving team productivity, and maintaining operational risk management. Applicants should possess strong leadership skills, experience in retail sales, and interpersonal abilities to inspire and negotiate. A background as an Associate of the Chartered Institute of Bankers (ACIB) or similar qualification is preferred. Flexibility to relocate within Malaysia branches is required.

Job Responsibility:

To lead the team to deliver the Branch Wealth and Personal Banking (WPB) Performance measures and plan
Manage & coach the team to drive performance with a hands-on style to grow sales, productivity, service quality and staff engagement
To lead the Branch in line with the processes and activities in the TOM and other operational guidelines to achieve consistency of management of our people and delivery of service and sales to HSBC customers
To monitor and act on daily sales activity management information and other internal information tools, using them to coach the team and achieve the business goals
To use the principles and guidelines in the TOM to ensure customer needs are identified and they are matched to the appropriate member of the team to maximize the sales potential
Personally managing the sales floor on a regular basis
To ensure customer needs are met & direct the customer to the most appropriate Channel
To train, maintain and develop your team to a level appropriate for the branch and commensurate with centrally agreed resource plans
To use appropriate performance management tools and undertaking individual performance reviews to maximize effectiveness of the team
To hold regular meetings with team members, and otherwise, to effectively communicate and address bank, region, branch and individual issues and successes
To work as part of a wider integrated team. Support others through direct and indirect actions beyond your own branch responsibilities
To ensure that sales & operations are undertaken in accordance with HSBC Bank Product Life Cycle (PLC) Functional Instruction Manual (FIM), Business Instruction Manual (BIM) and Credit Policy Manual appropriate lending guidelines
To ensure all processes for sales & operations are in place and manage within any agreed Authorities
To manage operational risk, by using relevant Management Information (MI) to identify risk situations and take any appropriate action to minimize loss
To ensure branch lending (not including Commercial and Corporate) is undertaken and controlled in accordance with HSBC Bank plc Credit Policy by ensuring the appropriate use of credit and behavioral scored lending
To undertake Sales, Operational and Credit sampling in your branch

Requirements:

Possess strong team leadership and management, problem solving skills, analytical skills, planning and organizing skills
Knowledgeable and experience in Retail sales
Proven ability in relationship management in the Retail sector
Preferably with Associate of the Chartered Institute of Bankers (ACIB) or equivalent professional qualification
Preferably with excellent interpersonal skills, with a particular emphasis upon inspiring, influencing and negotiating
Coaching sales techniques, best practice and sales management on a team and one to one basis
Attain appropriate professional and regulatory qualifications as required by market
Attain any internal standards as required by Country
Applicants must be flexible to relocate within Malaysia branches

Nice to have:

Associate of the Chartered Institute of Bankers (ACIB) or equivalent professional qualification
excellent interpersonal skills, with a particular emphasis upon inspiring, influencing and negotiating
flexibility to relocate within Malaysia branches

What we offer:

Inclusive and accessible career opportunities
Ensure a workplace that fosters continuous professional development
Flexible working environment
Opportunities to grow within an inclusive and diverse environment

Additional Information:

Job Posted:
August 25, 2025

Expiration:
September 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Branch Manager