Branch Manager, HSBC

HSBC

Location:
Malaysia, Bandar Sunway

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

HSBC Amanah is seeking a Branch Manager Amanah in Bandar Sunway, Malaysia, to lead and manage a branch team. Responsibilities include achieving business objectives, ensuring branch operations run according to the Target Operating Model (TOM), managing staff performance, and driving sales initiatives. The role requires strong leadership, analytical skills, and retail banking experience. Candidates must possess the ability to inspire and influence, with relevant professional qualifications preferred.

Job Responsibility:

Lead the team to deliver the Branch IWPB Performance measures and plan
manage and coach the team to drive performance to grow sales, productivity, service quality and staff engagement
lead the Branch in line with processes and activities to achieve consistency of management
monitor and act on daily sales activity and internal information tools
ensure customer needs are identified and matched appropriately
personally manage the sales floor regularly
train, maintain, and develop the team according to resource plans
use performance management tools and conduct performance reviews
hold regular meetings with team members
work as part of an integrated team beyond branch responsibilities
ensure sales and operations comply with operational guidelines
manage operational risk using relevant Management Information (MI)
ensure branch lending is undertaken in line with Credit Policy
undertake sales, operational, and credit sampling in the branch.

Requirements:

Possess strong team leadership and management
problem solving skills
analytical skills
planning and organising skills
knowledgeable and experience in retail sales
proven ability in relationship management in the retail sector
preferably with Associate of the Chartered Institute of Bankers (ACIB) or equivalent professional qualification
preferably with excellent interpersonal skills, with a particular emphasis upon inspiring, influencing and negotiating
coaching sales techniques, best practice and sales management on a team and one to one basis
attain appropriate professional and regulatory qualifications as required by market
attain any internal standards as required by Country.

Nice to have:

Associate of the Chartered Institute of Bankers (ACIB) or equivalent professional qualification
excellent interpersonal skills
ability to inspire, influence, and negotiate.

What we offer:

Flexible working
continuous professional development
inclusive and diverse environment
opportunities to grow.

Additional Information:

Job Posted:
April 28, 2025

Expiration:
May 13, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Branch Manager