Branch Manager

• Achieve branch sales targets, KPIs, and profitability
• Drive upsell performance and maximise fleet utilisation
• Analyse performance trends and implement action plans
• Coach, mentor, and motivate a high-performing team
• Set clear expectations and hold team members accountable
• Ensure premium customer service and resolve escalations quickly
• Manage branch P&L and control costs
• Optimise rostering to match demand and sales opportunities
• Maintain fleet presentation and minimise downtime
• Ensure compliance with safety, operational, and company standards

• Sales talent: motivated, results-driven, and confident in achieving and exceeding sales targets
• Industry experience: experience in sales-led retail, operational management, or customer service
• Leadership & communication: strong leadership and coaching skills, clear communication, and exceptional relationship-building abilities
• Commercial & analytical skills: a commercial mindset with P&L responsibility, confidence analysing KPIs and financial data, and solid reporting capability
• Organisation & adaptability: highly organised with a proactive, growth-focused attitude and ability to work autonomously in a fast-paced environment
• Must complete a National Criminal History Check
• Must hold a current full driver’s licence
• Must have full Australian working rights

Car rental industry experience

• Participate in our lucrative performance-based incentive program
• Competitive salary package including motor vehicle, phone and laptop
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on all NRMA insurance products including car, home & travel
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year
• Employee Referral Program where you may be eligible for a $2,000 referral bonus payment