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As Branch Manager at our Leeds branch, you’ll be driving our success by smashing sales targets, boosting profit, and making sure our team delivers top-notch service with safety at the heart of everything. With a dynamic team of 22 colleagues — including sales, drivers, and warehouse — you’ll oversee all branch operations from admin and stock management to transport and delivery. You’ll ensure your team is trained, motivated, and ready to excel while building strong customer relationships. We’re all about creating a customer-first culture, so your focus will be on leading your team to always go the extra mile!
Job Responsibility
Driving Business Growth: Develop and execute a business plan to exceed AOP targets, building strong relationships with customers and suppliers to maximize sales, profitability, and stock turnover
Leading Safety & People Development: Foster an industry-leading Stay Safe culture, ensuring safety standards are maintained. Recruit, train, and coach your team to ensure they excel in their roles and have clear progression opportunities
Optimising Branch Operations: Ensure the branch runs smoothly by managing stock control, maintaining a professional, safe work environment, and ensuring resource levels meet operational needs
Compliance & Financial Management: Ensure adherence to company regulations and policies, manage debt with central credit control, and handle stock takes in line with company guidelines
Leadership & Collaboration: Act as a role model, inspire your team, and build strong relationships with peers and central functions to ensure successful AOP delivery. Share best practices and drive continuous improvement
Customer Service Excellence: Instill a customer-first mindset in your team, ensuring every colleague understands and delivers outstanding customer service at all times
Requirements
Commercially Aware: Able to spot opportunities for growth and profitability
A Strong Communicator: With the ability to engage and connect with a variety of people
Self-Motivated: Comfortable working on your initiative with minimal supervision
Customer-Focused: Always putting customer service at the heart of everything you do
A Proven Leader: Experienced in leading, motivating, and developing a team to success
People Person: Able to relate to colleagues, customers, and suppliers from all walks of life
Experienced: With a background in a similar role, ideally as an Assistant Branch Manager
Organised: Skilled in planning, prioritising, and juggling multiple tasks efficiently
Tech-Savvy: Comfortable using IT systems and tools to improve productivity
A Negotiator: Able to strike the best deals for the business and customers
Financially Savvy: Comfortable interpreting financial data to make informed decisions
What we offer
Attractive annual salary
Performance-based bonus that rewards your hard work
Save-as-you-earn & Buy-as-you-earn schemes for smart financial growth
Generous contributory pension scheme to secure your future
Exclusive colleague discounts across a variety of Group businesses, including 20% off at Toolstation
Wellbeing support to keep you feeling your best
MyPerks discounts at top retailers, restaurants, and more