Branch Manager

• Managing the team of executives on a day-to-day basis, including service level delivery and maintaining adequate resources
• Monitoring team renewal, new business, and task progress daily
• Ensuring team compliance with FCA requirements
• Develop and execute strategic plans to achieve sales targets and expand the customer base within the commercial segment
• Build and maintain strong relationships with key stakeholders and decision-makers within commercial accounts
• Identify and address client needs, providing tailored solutions and recommendations to drive business growth and customer satisfaction
• Collaborate with internal teams to ensure seamless delivery of products and services to commercial clients
• Proactively monitor and analyse account performance, identifying areas for improvement and implementing strategies to maximize customer retention and revenue growth
• Stay current with industry trends and market conditions, providing insights and recommendations to internal teams and clients
• Leading and developing the team to achieve KPI targets
• Working with senior managers to implement change for business benefits
• Presenting monthly results to the team and providing feedback to senior management
• Providing broking solutions and support to handlers when required
• Communicating and managing relationships with key stakeholders
• Coaching team members to improve customer service

• Minimum of Certificate in Insurance status within two years of joining
• Minimum of 12 months experience in the insurance/broking sector
• Strong communicator with the ability to manage internal and external relationships
• Strong influencing, negotiating, problem-solving, and analytical skills
• Highly organised, target-driven, and motivated
• Adaptable, focused, and professional
• Confident telephone manner and a team player
• Effective at managing expectations
• Recognises the importance of self-development
• Good knowledge of the Financial Services market and regulatory framework
• Broking skills and a detailed knowledge of insurance policies
• Ability to maintain a high level of customer service at all times
• Knowledge and use of insurer products and solutions
• Sales and service process knowledge, particularly sales through service
• Up-to-date with insurance industry developments and regulatory changes
• Proficient in account management systems and Microsoft Office

Car allowance