Branch Manager Job at Booker Group (Nuneaton)

Job Description

You will work seamlessly with the Morning, Twilight and Night Delivery Managers to support the Area Manager to ensure that the Service from your Delivery Hub is best in class. You will manage a department which is Health, Safe and Legal at all times, maximising efficiency, availability and delivering great service to our customer.

Job Responsibility

Ensuring that all replenishment activity is managed accurately, including space checks, that direct deliveries are dealt with effectively and that booking in is done in a timely manner
Overseeing that all ISOS (In Stock Off Sale) items are thoroughly investigated
Colleagues are trained in milk and bread ordering to ensure that all orders can be met
Overseeing Stock Control functions so that they are completed accurately
Ensuring that credit issues are investigated and resolved in a timely manner
Customer Service standards being lived in the branch and that the Customer Service team aim to serve all customers quickly, professionally, accurately and without delay
Making sure that Click and Collect is managed effectively
Overseeing that all butchery tasks are managed in line with Booker Be the Best At policies, and that customer orders are accurate and ready on time
Ensuring that diary tasks are completed and recorded as necessary
Overseeing effective security checking
Supporting new colleagues during their induction
Ensuring that all colleagues maintain a clean, tidy and safe environment in which to work
Leading by example, role modelling the Booker Code of Business Conduct and Win Together Behaviours
Building and maintaining good working relationships internally, and externally
Compliance with company policies and procedures and mandatory training
Supporting a Health, Safe and Legal culture
Championing Diversity and Inclusion ensuring Everyone Is Welcome at Booker

Requirements

Team management track record
Strong team player
Excellent communication skills
Excellent problem solving
Great understanding of customer needs
Experience within a Delivered Operation is preferred
Great coaching skills
A proven track record for holding people accountable and delivery great standards
The ability to spot and nurture talent
The ability to multi task, prioritise and delegate appropriately

What we offer

A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year
After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year
10% off at Tesco Cafe and 20% off all F&F purchases
10% off pay monthly & SIM only deals with Tesco Mobile
Up to 30% off car, pet and home insurance at Tesco bank
Free eye test when you spend £50 or more
50% off health checks at Tesco Pharmacy
Exclusive access to discounted RAC breakdown cover rates
An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme
Save As You Earn share scheme
Retirement savings plan (pension) - save up to 5% and Booker will match your contribution
Life Assurance - You are covered for death in service life cover of up to three times annual pay
Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP
A great holiday package

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