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A well established, award winning independent travel business in the South West is seeking an experienced Branch Manager to lead one of its successful retail locations. Known for exceptional service, expert travel knowledge, and longstanding customer relationships, this organisation offers an excellent opportunity to step into a key leadership role within a respected travel brand. If you’re passionate about travel, enjoy developing people, and thrive in a customer focused environment, this could be an ideal next move.
Job Responsibility:
Lead, motivate, and support your team to achieve and exceed sales and service targets
Develop and deliver a local business development plan to grow the customer base and increase repeat business
Build strong, lasting customer relationships through expert travel consultation and personalised service
Oversee the planning and booking of tailor-made holidays, cruises, and bespoke itineraries
Monitor branch performance, identifying opportunities for improvement and celebrating team successes
Ensure the team maintains up to date product knowledge, destination expertise, and awareness of industry trends
Manage staff rotas and ensure smooth day to day branch operations
Represent the brand within the local community as a visible and trusted travel specialist
Requirements:
Background in travel sales with experience of leading, coaching, or managing a team
Strong commercial awareness and confidence in driving business growth
A consultative sales approach with excellent attention to detail
Confident decision maker with the ability to take ownership of branch performance
Genuine passion for travel and delivering outstanding customer experiences
What we offer:
Monthly commission
Annual bonus
Excellent travel discounts and exclusive industry perks
Opportunities to attend travel events & fam trips
Supportive, well-established business with the backing of a respected independent group