Branch Manager

• Driving year-on-year growth across revenue, profitability, and operational performance
• Taking full ownership of branch operations, ensuring resources are effectively managed to meet demand
• Leading, coaching and developing a team to be highly engaged, capable and motivated
• Delivering exceptional customer service and ensuring a consistently positive customer experience
• Building long-term customer relationships and identifying opportunities to generate new business leads
• Ensuring efficient daily operations including scheduling, stock/fleet control, and workflow management
• Maintaining high standards of branch presentation, compliance, and health & safety
• Managing reporting and communication with wider support functions across the business
• Creating a positive working environment that promotes collaboration and performance across teams

• Proven experience in a fast-paced, customer-facing leadership role (retail, food retail, hospitality or similar environments preferred)
• Track record of managing and developing teams to deliver strong commercial results
• Strong operational management experience with the ability to juggle multiple priorities
• Excellent communication skills, both verbal and written
• Ability to work effectively in a fast-moving, sometimes ambiguous environment
• High attention to detail with a proactive, problem-solving mindset

plus bonus