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Citizens Bank Logo Citizens Bank · Banking

Branch Manager

United States, Walpole Employment contract 89100.00 - 122100.00 USD / Year · Job Posted July 04, 2026
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Job Description

At Citizens, we’re focused on relationship-building and delivering exceptional customer experiences through every interaction. By fostering deep and lasting relationships, we drive customer loyalty while advancing our strategic goals to acquire, retain, and grow the business. As a Branch Manager (BM), you will lead your team in exceeding customer expectations, nurturing relationships that drive long-term success.

Job Responsibility

  • Lead your team in exceeding customer expectations, nurturing relationships that drive long-term success
  • Spearhead branch performance, sales growth, and an outstanding colleague and customer experience
  • Create and sustain a strong customer-centric culture
  • Help your team achieve individual and collective performance and sales goals through innovative solutions
  • Showcase the seamless accessibility of mobile and online banking platforms to customers
  • Play a pivotal role in building a diverse talent pipeline, developing your colleagues to meet evolving business needs
  • Implement coaching plans that inspire your team to achieve personal and branch-wide goals
  • Effectively communicate business priorities
  • Direct all colleague and sales activities to ensure key targets are met or exceeded
  • Connect with the local community to cultivate new customer relationships and deepen existing ones

Requirements

  • High School diploma or equivalent required
  • Leadership experience, with proven ability to coach and develop to drive sales excellence, ensure the delivery of world-class customer service, and operational integrity in a high-volume branch environment
  • 4 years sales management experience in Retail or Branch Banking environment
  • Successful record of managing objectives in meeting sales goals, deadlines and branch goals in a profit and loss environment
  • Drive an exceptional customer experience validated through customer satisfaction surveys
  • Maintain strong partnerships with community & civic organizations
  • Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a unique identifier from the NMLS

Nice to have

  • Associate's or Bachelor's degree preferred
  • Retail banking
  • Talent sourcing & assessment

What we offer

  • Competitive pay
  • Comprehensive medical, dental and vision coverage
  • Retirement benefits
  • Maternity/paternity leave
  • Flexible work arrangements
  • Education reimbursement
  • Wellness programs
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